Shipping policy
Last updated: October 1, 2026
Order Processing
Orders are typically processed within 3–5 business days after payment confirmation.
Once your order has shipped, you will receive a confirmation email with tracking information.
Shipping Times
We work with trusted international suppliers and shipping partners to provide reliable delivery worldwide.
Our standard estimated delivery time is:
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Most destinations: 8–12 business days
Please note that delivery times are estimates and may vary depending on the destination country, customs clearance, local postal services, carrier delays, weather conditions, and other circumstances beyond our control.
Shipping Costs
Shipping rates are calculated at checkout based on the destination, shipping method, and order details.
Free shipping promotions may be available for selected products or orders.
Customs, Duties & Taxes
For orders shipped to countries outside the European Union, customers may be responsible for customs duties, import taxes, or other fees imposed by their local authorities.
For orders shipped to the European Union, applicable import duties and related charges may be collected in advance as part of the shipping and fulfillment process. Customers should not normally be required to pay the applicable standard import duty again upon delivery.
However, additional charges may apply in certain countries or circumstances, including local taxes, customs fees, or other government-imposed charges that are not collected at checkout.
For questions regarding customs, duties, or your order, please contact us at contact@kiviato.com.
Contact
If you have any questions about your order or our shipping policy, please contact us at: