Ivy Shoulder

The delivery time varies depending on your Province or Territory within Canada and the shipping method selected (e.g., Standard or Express) at checkout. Delivery estimates are provided before you finalize your purchase. Once the order is dispatched, you will receive an email with the tracking number to monitor your package status and estimated arrival date.

We prioritize excellence and premium quality. If your device presents a manufacturing defect upon receipt, you may request an exchange or return. Please contact our Support Team immediately via email (contact@rubyhealth.gr) or WhatsApp (+55 87 99995-5816) within 30 days of receipt, providing your order number and evidence (photos/videos) of the defect so we can initiate the analysis and replacement process.

Yes. We offer a change-of-mind return policy. You have up to 7 (seven) calendar days from the date of product receipt to request a return. For the return to be eligible for a refund, the device must be returned in its original packaging, with all accessories and manuals, and must not show any signs of use or damage. Please contact our Support Team to receive instructions on how to proceed with the return.