Refund Policy

Refund Policy

Last updated: October 1, 2026

At Kiviato, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, we are here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.

  • The item must be returned with its original packaging and tags, when applicable.

  • Proof of purchase, such as your order number or receipt, is required.

Please contact us at contact@kiviato.com before sending any item back. We will provide instructions for the return process.

Non-Returnable Items

The following items are not eligible for return:

  • Gift cards

  • Final sale or clearance items

Refunds

Once your returned item is received and inspected, we will notify you by email regarding the status of your refund.

If your return is approved, the refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account after it has been processed. Processing times may vary depending on your payment provider or financial institution.

Original shipping charges, if any, may be non-refundable unless otherwise required by applicable law.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at contact@kiviato.com as soon as possible.

Please include your order number and clear photos of the item and its packaging so we can review the issue and provide an appropriate solution.

If the issue is confirmed to be our responsibility, we will provide a replacement or refund, as appropriate, at no additional cost to you.

Return Shipping

For returns due to a change of mind, preference, or other reasons not related to a defect or error on our part, the customer is generally responsible for the return shipping costs.

If the item is defective, damaged, or incorrect, Kiviato will cover the applicable return shipping costs where required.

Important Information for International Orders

International customers may be subject to different consumer protection and return rights depending on their country or region.

Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.

If you have any questions about our Refund Policy, please contact us at:

contact@kiviato.com