Privacy policy
Last updated: October 1, 2026
At Kiviato, accessible from https://kiviato.com, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, place an order, or otherwise interact with Kiviato.
Information We Collect
Depending on how you interact with our store, we may collect the following information:
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Personal information: name, email address, shipping address, billing address, and phone number.
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Order information: products purchased, order details, transaction information, and customer service communications.
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Payment information: payment details are processed securely by third-party payment providers. Kiviato does not generally store your complete payment card information.
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Technical and usage information: IP address, browser type, device information, pages visited, and information about how you interact with our website.
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Cookies and similar technologies: information collected through cookies and similar technologies used to operate and improve our website.
How We Use Your Information
We may use your personal information to:
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Process, fulfill, and deliver your orders.
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Process payments and prevent fraudulent transactions.
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Communicate with you about your orders, returns, refunds, or inquiries.
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Provide customer support.
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Improve our website, products, services, and customer experience.
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Send marketing communications when permitted by applicable law and, where required, with your consent.
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Comply with legal, regulatory, and tax obligations.
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Protect the security and integrity of our website and business.
How We Share Your Information
We may share necessary information with trusted third-party service providers that help us operate our business, including:
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E-commerce and website service providers.
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Payment processors and financial institutions.
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Shipping and delivery providers.
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Fulfillment and logistics partners.
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Customer support and communication services.
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Analytics and advertising service providers.
These providers receive only the information reasonably necessary to perform their services.
We may also disclose information when required by law, legal process, or governmental authorities, or when necessary to protect our rights, customers, or business.
Cookies
Kiviato uses cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage, and, where applicable, support analytics and advertising.
You may be able to control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
Third-Party Services
Our store may use third-party services and platforms, such as Shopify, payment providers, shipping and fulfillment partners, analytics services, and advertising platforms.
These third parties may process personal information according to their own privacy policies and applicable laws.
Data Security
We use reasonable administrative, technical, and organizational measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
However, no method of transmitting or storing information online is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, maintaining business records, complying with legal and tax obligations, resolving disputes, and enforcing our agreements.
Your Privacy Rights
Depending on your location and applicable law, you may have rights regarding your personal information, which may include:
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Requesting access to personal information we hold about you.
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Requesting correction of inaccurate or incomplete information.
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Requesting deletion of personal information, subject to applicable legal requirements.
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Requesting restriction of certain processing.
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Objecting to certain uses of your information.
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Withdrawing consent where processing is based on consent.
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Opting out of marketing communications.
To exercise applicable privacy rights, please contact us at contact@kiviato.com.
You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email.
International Data Transfers
Because Kiviato works with service providers and partners located in different countries, your personal information may be processed or stored outside your country of residence.
Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.
Children's Privacy
Kiviato's website is not intended for children, and we do not knowingly collect personal information from children without appropriate authorization.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, legal requirements, or privacy practices.
Any updates will be posted on this page with a revised Last updated date.
Contact Us
If you have questions about this Privacy Policy or how Kiviato handles personal information, please contact us at: