Lisa Crossbody

We work with trusted global suppliers to ensure timely delivery worldwide.
Below are our standard estimated delivery times:

- All regions: 8–12 business days

Please note that delivery times may vary slightly depending on the destination country, customs clearance, or local postal services.

Once the order is dispatched, you will receive an email with the tracking number to monitor your package status and estimated arrival date.

We prioritize excellence and premium quality. If your product presents a manufacturing defect upon receipt, you may request an exchange or return. Please contact our Support Team immediately via email (contact@kiviato.com) within 30 days of receipt, providing your order number and evidence (photos/videos) of the defect so we can initiate the analysis and replacement process.

Yes. You can request a return within 30 days of receiving your order.

To be eligible for a return:

- The item must be unused or damage and in its original packaging.

- Proof of purchase (order number or receipt) is required.

Please contact our Support Team to receive instructions on how to proceed with the return.